Frequently Asked Questions

A (hopefully) helpful list of some responses to imaginary questions you might have about orders through the Vichcraft shop.

Where is your storefront located?

In Chicago’s Irving Park! The address is 3757 N. Kedzie Avenue.

What are your hours at the shop?

We are open every Sunday from 11am to 5pm. You can also email jenna@vichcraft.com to make an appointment to shop at another time.

Have a question about an order you’ve already placed?

Please send along any questions regarding your order to jenna@vichcraft.com, and I’ll do my best to get back to you as soon as possible. 

How frequently do you respond to emails?

Vichcraft is run by just me (Jenna) and there aren’t any bots or assistants to expedite a response. A lot of the work that I do is done by hand, and I am therefore not able to answer emails as quickly as some other shops you love. Generally, it may take me up to a week to get a response out to you, but I am doing my best!

I’m in Chicago, can I pick my order up locally?

For some products, yes! If it’s available, you can select local pickup when buying the product(s), and then you can grab your order at our storefront in Irving Park once you’ve been notified that it’s ready for you to pick up. You will receive an email letting you know that your order is ready, and you can come to 3757 N. Kedzie Avenue on any Sunday between the hours of 11am and 5pm to come retrieve it.

How are your products made?

The vast majority of the items in my shop are made by me in my Chicago studio! The items that I’m not able to produce myself are made in the USA unless otherwise specified. I try to put a heavy emphasis on creating as little waste as possible, and am committed to ethically sourcing goods for my shop. 

What is your domestic shipping policy?

All orders shipped within the United States are sent via USPS First Class or USPS Priority, depending on the weight of the package. Once your package ships to you, you receive a tracking number to the email you used when checking out. Shipping prices are calculated during the check-out process and are based on package weight and your location within the United States. Orders are shipped within 1-1.5 weeks from when you placed your order and usually take up to one additional week (depending on the shipping times you've chosen) to reach their destination. Custom embroidery can also add an additional week or two to the shipping timeline.

Do you offer international shipping?

As of right now, I’m able to ship anywhere in the world! For international shipments, it can take longer than the standard one week for domestic shipping. I do my best to get international orders out as quickly as I can, but once it’s in the USPS system, they are in control of how things move within their system. Shipping prices are calculated during the check-out process and are based on package weight and your location. Customs and import duties may be applied to your order when it reaches its destination.

What if my package is lost?

One of the unfortunate outcomes of the pandemic has been issues and delayswith USPS. The vast majority of the packages that I’ve shipped have ultimately ended up where they were intended to go, but there have been times where a month or more went by without any tracking updates. Sometimes shipments are time sensitive, so for packages containing items that are ready to ship (i.e. not chainstitched items) I can often send along a replacement package with a return label for when the original package shows up. If your package gets stolen, I’m unfortunately not able to ship out a replacement package to you. In the unlikely event of that happening, I can assist in filing a claim with USPS.

Am I able to return an item I’ve changed my mind about?

Unfortunately not :( One of the best changes I’ve made for my shop in recent years has been shifting my soft goods to a print-on-demand service. Making this change has meant that I can still offer a wide range of sizing options for my designs on many different colored shirts, without the added stress of potentially creating excess waste in the world with size/color/style variants that don’t sell as quickly as others. The trade-off with going this route is that I’m not able to offer returns or exchanges for those items unless your product is damaged or misprinted. This is such a bummer and I truly wish I could offer returns in those instances. My hope is that if you change your mind on something you’ve ordered, maybe you can gift it to someone who would enjoy it, or you can donate it to an organization that takes those kinds of items. I really appreciate your understanding with this.

My package is being returned to sender, what should I do?

If your order is returned to me because the address you entered during checkout was inaccurate, (or maybe you moved!) I’m happy to reship the package to you for the original cost of shipping, and I’ll send along updated tracking information.

What if there’s something wrong with my order?

If there is something wrong with a chainstitched item you had customized by me, please email me at jenna@vichcraft.com and I’ll resolve the issue with you as quickly as possible. For issues on printed goods (like an accidental misprint or you’ve received the wrong item) please send photos of the incorrect/damaged items to jenna@vichcraft.com so that I’ll be able to forward them along to the company that prints that particular item for me.

Is Vichcraft available for on-site events?
Yes! I’m available for on-site chainstitching at your event, or to give a talk at your conference, etc. Please send an email to me at jenna@vichcraft.com to tell me about the event you have in mind, and I can answer any questions you might have.